Ordering & Delivery
Delivery:
• What is this store's return and exchange policy?
We currently accept returns and exchanges, please e-mail us at hello@purplespaceshop.com for more info. if the item you received is faulty or not as described, please attach photo proof
• Do you accept orders placed outside of the US?
We sure do! We proudly ship Worldwide.
• How much does delivery cost?
We provide Worldwide shipping
11,99 USD to the U.S.
11,99 USD to the EU.
• How long will it take to receive my order?
Order processing time takes 3-5 business days before shipment. you will receive an email confirmation with a tracking number once your item has been shipped.
US orders may deliver in 4-6 business days after shipment.
EU orders may deliver in 2-3 business days after shipment.
We ship via FedEx and TNT. You can track your shipment on their websites.
• What about possible custom fees?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
• Can i cancel/change my address/order?
Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.
• What can Purple Space Shop do if the package is lost?
Packages are rarely lost. However, if a parcel does not arrive please contact customer service to file a lost package report
Payment:
• What ways of payment do you offer?
We accept all major credit cards, Visa, MasterCard, American Express, Discover and others
• How to pay?
You will be offered to pay through PayPal payment system
• Can I pay by a cash on delivery?
No, we make delivery only after prepayment
Have a question? e-mail us at hello@purplespaceshop.com!